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| Frequently Asked Questions |
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How do I purchase an item?
To purchase an item, first click on the image or title of that product.
Then on the following page, the product detail page, click the "Add to Cart"
button to place the item in to your shopping cart. Once you are done
shopping and you are ready to complete your purchases, please click the
"Checkout" link at the top right of the storefront page.
Who am I buying from?
Oh My Crafts, Inc. is a small business focused on internet sales of the latest products in scrapbooking and crafts. We do not have a retail store, but attend many of the trade shows each years to find the latest products to offer to our customers. Our goal is to provide good value and competitive pricing on top products for scrapbooking, cradmaking, and related craft items. Ocassionally we find unique products that we feel that our customers will also find interesting. We are located in Utah which gives us prime access to many scrapbooking companies and top designers. Please contact us if you have suggestions or questions about your order: customercare@ohmycrafts.com Phone: (US) 801-310-4728 FAX: Hours of operation: M-F 9am-4pm MT
What is your Shipping Policy?
Orders are typically shipped within 3-5 BUSINESS days via the shipping option you select. US address orders: Please allow at least 5-7 days after shipping for your package to arrive. International orders are shipped via USPS Global Priority mail or Airmail Parcel Post. Please allow 6-9 days after shipping for your package to arrive. Please realize that some items in high demand may take a few extra days. Also, check the listing description for any exceptions or anticipated delays in shipping your product.
Do you ship internationally?
Yes
What is your Return Policy?
We accept returns for defective items or unopened items that are in a new and re-sellable condition. We do not accept returns on items that have been opened OR CLEARANCE ITEMS. Please contact us at customercare@ohmycrafts.com for return authorization and to arrange for a replacement or refund if applicable.
What Customer Service help do you offer?
Our goal is to provide fair and timely customer support. If you are unhappy with a product for any reason please contact us so we can arrange for a replacement, refund, or other appropriate resolution. We are in business to stay in business and will work with our customers to find an equitable solution in the event of a problem. Please note, we do have a grace period of 60 days to make corrections and resolutions to problems with your orders. Please contact us if you have suggestions or questions about your order:
Phone: (US) 801-310-4728
Hours of operation: M-F 9am-4pm MT
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