We want you to be happy with the products that you purchase from Oh My Crafts.  Please call or email us within 30 days of your ship date and we will discuss the situation and the available options.

If the return is due to an error we made we will make the corrections needed.  If it is a defective item, we will replace the item or refer you directly to the manufacturer who will take care of the problem.

If it is simply an item you don't want, it will be your responsibility to return at your cost for a refund or exchange.  However, you must first have authorization - please contact us by email at returns@ohmycrafts.com.  Please note for non-defective merchandise there will be a 15% re-stocking fee unless otherwise specified.  The items must be returned in the original packaging unaltered and/or tampered with and in resalable condition.  All requests must be made within 30 days of receipt of merchandise.  Any and all damages not reported prior to requesting the RMA number will be the purchaser's responsibility and may be subtracted from the total refund amount.  Please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed.  OMC is not liable for any damages and/or losses in transit to our warehouse.

Please include a detailed summary inside the package or copy of email correspondence regarding the authorization, to include invoice number/eBay auction number of i.d. and reason for return.  You must also include on this documentation the return material authorization number (RMA number) that we issue to you.

Email:  returns@ohmycrafts.com
Phone: 801-785-9091

Please understand that our return process is a bit more rigid than the big discount stores. We work hard to offer and deliver quality products and expect that our customers will work with us to resolve problems in a manner that is fair to both of us.  If you need the ability to return a product simply because you didn't like it or decided it's not what you wanted, you may want to purchase at retail stores.